Service operations managements Essay Example | Topics and Well Written Essays - 1000 words - 1

suffice trading operations managements - Essay Examplehai Banking Corporation (HSBC), which be highly critical services and need absolute node focus besides thorough beaching knowledge and skills and effective operations management.Service operations management is a large and critical business sector. Besides client satisfaction, service operations managers are also answerable for continuous improvement and cost-saving objectives. These are to be achieved with the available resources such as materials, staff, equipment and process technology (Johnston & Clark, 2008). Service operations management also holds specialized skills and competencies in terms of the five main management functions, planning, organising, leading, set up and controlling. These five core functions are achieved through strategic planning and management, effective leadership, technology and skills, and human resources management. In general, these functions seem quite similar to any other service/productio n management however, the practices, policies, and approaches differ in the service industry.In service operations, all operational functions are pre-planned and assessed in terms of costs, infrastructure, staffing etc these operational functions require the support of other functions like the administration, facilities, human resources department, training and quality assessment departments etc. All functions are strategically aligned to the organisations main goal. Among HSBCs five core business principles, customer service, effective and efficient operations, strict expense discipline through teamworking and organisational commitment form the grounding principles for carrying prohibited efficient service management (HSBC Holdings plc, 2001). Amongst the hundreds of different services provided by the global bank, payment services forms matchless critical unit and service which has sound impact on its customers as well as the bank itself.Capacity planning is the process of calcul ating the capacity of materials, personnel