Information Sysems

character of Video Conferencing to pass water combative avail in New assert New deposit can make use of video engineering to charge customers with the proper(ip) experts in a short span of time to provide dissipated and personalized service on-demand. Most margins worldwide are in a nascent stage of using video to carry on miscellaneous transactiones with their customers remotely hence New Bank can take advantage of this. Through video-enabled web conferencing or branch take awayice video conferencing the bank can conduct steep risk, high return businesses of discussing purchase and switch of stock, selling mortgages, structuring investment portfolios and advising on loans.Advantages of adopting video conferencing in New Bank (Drivers) * Optimization of the damage/lemon ratio Cost income ratio is the regular benchmark of bank efficiency. In some cases, bank balance sheets and cost income/ratio are in an unhealthy state such that minify cost whilst increasing grosss becomes critical. In this regard, video banking will help in reducing cost/income by decreasing branch banking headcount and improving revenues effectively. * Integration of disparate business processes Video technology paves way to integrate the disparate processes in the enterprise ND bring synergies between business teams across geographies. Real-time remote plan of attack Video conferencing enables unfeigned-time access to expert bankers located remotely. This then improves the quality of interoffice interactions. * Value to customers Video technology implemented in retail branches can provide high set product teaching to customers. This decreases turnaround times for closure of customer queries. * sweetener of branch banking interactions Video conferencing allows expansion of video across branch networks helps information dissemination and cross selling. Visual Connect Video conferencing is used to connect customers with product experts when selling higher(prenominal) mar gin products.This then allows wealth concern experts to maintain visual contact with clients spread across the branch network. Examples of real life scenarios of video conferencing * Video teller technology in retail banking This is ideal where financial organizations seek to offer personalized transactional services to customers much flexibly and its benefit is that, it optimizes branch resources by focusing on higher value, non transactional advisory work and permits a eider range of services at branches and unstained locations. Social Media Innovation This is ideal to support a realistic branch online to support enquiries regarding advice on mortgages, foreign exchange and setting up payments. The merit of this is that it helps in providing personalized services to the customer and enhancing customer relationship. 2. Use of automated call centers in New Bank to capture competitive forces New Bank can adopt automated call centers as a meaner for cutting costs and improving tran sactions from high touch, high cost, traditional branch banking channel.This then allows branch employees to concentrate on revenue generating activities. Additional benefits for using automated call centers include * The creation off comprehensive view of each customers profile to understand his or her needs. * The normalization of the sales process to maximize the use of customer information in sales. * The upgrading of the personnels skills so they can satisfy the customer by offering the beneficial products and services. This allows the recognition of productive staff with the facility to monitor operator productivity.